Grasshopper provides a simple, affordable VoIP service ideal for small businesses and solopreneurs seeking professional phone features without the complexity of hardware.
Acquired by LogMeIn (now GoTo) in 2018, it serves over 400,000 customers with unlimited users on flat-rate plans, emphasizing remote work flexibility. Its core appeal lies in the ease of setup on existing devices, business texting, and call management tools tailored for growth, with no per-user fees.
Pricing and plans
All plans feature unlimited calling and texting in the US and Canada, voicemail transcription, virtual fax, mobile and desktop apps, and 24/7 support. Higher tiers add multi-user call routing, simultaneous ringing, and advanced options such as call recording to Small Business. Add-ons such as extra numbers cost $9 monthly; extensions range from $3 to $5 monthly; professional recordings are $75 one-time; and Ruby receptionist integration starts at $160 monthly.
Additional fees apply for business SMS setup ($19 one-time plus $1.50 monthly TCR fee) and international calls (up to 95¢ per minute with a $500 deposit). Service focuses on the US/Canada market, with no native integrations or video features.
Features
Core features include mobile/desktop apps, unlimited business texting/MMS, voicemail transcription, virtual receptionist, call forwarding/routing/transfers/blasting, custom greetings, phone menu, virtual fax, business hours control, and instant response auto-texts.
Higher plans include call recording, analytics, and multi-number support; add-ons include a professional voice studio ($75/order), call blasting ($10/month), and international calling.
Video conferencing relies on third-party integrations and focuses instead on essential calling and SMS for small teams.
Getting set up
Setup takes minutes: select a plan and a local/toll-free number (or port an existing number), download the mobile/desktop app, configure greetings/extensions, and start calling/texting over WiFi/VoIP.
No hardware is needed as it overlays existing phones; extensions support time-based forwarding and announcements for quick customization. Users report seamless activation, with temporary numbers during porting (1-2 weeks).
How easy is Grasshopper to use?
Grasshopper prioritizes simplicity with intuitive apps for calls/texts from any device, masking personal numbers for professionalism.
Extensions and routing handle team coordination effortlessly, suiting remote/hybrid workers in healthcare, real estate, franchises, and consulting. Custom schedules, screening/blocking, and shared access reduce missed calls, though advanced users may find analytics basic.
Support
The company offers US-based phone support 24/7.
You can also reach the company by email or live chat, and there’s a comprehensive online knowledge base with FAQs/videos.
A beta chatbot aids quick resolutions; social media and security-specific emails enhance access. Users praise responsive, knowledgeable agents for billing, setup, and features.
Competition
Grasshopper offers virtual phone numbers, call forwarding, and basic VoIP features for small businesses and solopreneurs. Competitors offer more advanced options, such as AI tools, video conferencing, and team collaboration, often at comparable or higher price points. Key players include Nextiva, Dialpad, RingCentral, and emerging options like Quo and MightyCall.
Nextiva stands out with plans starting at $15/user/month, featuring unlimited calls, video meetings, IVR, and low international rates, surpassing Grasshopper's basic capabilities.
Dialpad, from $15/user/month, emphasizes AI-driven real-time transcription, post-call summaries, and global numbers in 70+ countries, unlike Grasshopper's US-only focus.
RingCentral delivers enterprise-grade tools, including AI summaries, MMS, and 300+ integrations, but at higher costs and greater complexity than Grasshopper's simplicity.
Grasshopper's flat-rate plans (around $25/month for small teams) appeal to budget-conscious solos, offering a better value than per-user models like Nextiva's $75 for five users. MightyCall ($20/month) and Talkroute ($19/month) target growing teams with call recording and modern UIs, while Google Voice ($10/month) is well-suited to Google Workspace users. Larger providers like GoTo Connect and Aircall cater to call centers with analytics
Grasshopper review: Verdict
Grasshopper suits small businesses, prioritizing affordability, simplicity, and scalability over advanced compliance or video.
Larger firms may prefer competitors with broader features, but its low entry price and ease make it a strong starter VoIP option.
English (US) ·