WOO X users report withdrawal delays as ZachXBT flags issues

WOO X, the crypto trading platform acquired by FusionX Digital late last year, is facing mounting user complaints over withdrawals that have been stuck in limbo for days. On-chain investigator ZachXBT amplified the concerns on September 6, drawing attention to a pattern of transactions frozen in “pending” or “processing” status for more than three days, with some reportedly canceled outright.

The timing is, to put it mildly, not great. FusionX Digital is linked to Sheldon Xia, the founder of BitMart, an exchange that announced on July 26 it would cease operations and restructure. BitMart users were left unable to access their funds. Now a platform under the same ownership umbrella is exhibiting eerily similar symptoms.

What users are experiencing

ZachXBT’s alert highlighted an increasing volume of complaints from verified WOO X users, painting a picture of an exchange where getting money out has become unreliable.

WOO X eventually responded later on September 6, acknowledging the situation publicly. The platform said it was investigating individual cases and evaluating its systems. It attributed some delays to manual review processes and ongoing blockchain processing.

The exchange encouraged affected users to reach out to official support channels with transaction details. It also warned users not to share account credentials.

No timeline was provided for resolution. No specifics were offered about the security of user funds.

The FusionX Digital and BitMart connection

WOO X changed hands in the fourth quarter of 2025 when FusionX Digital completed its acquisition. FusionX Digital’s ties to Sheldon Xia connect WOO X to a lineage that now includes a failed exchange.

BitMart suffered a roughly $200M hack back in December 2021. The July 2026 announcement that BitMart would cease operations and restructure left users who had funds on the platform locked out.

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