WOO X Users Report Days-Long Withdrawal Delays as ZachXBT Raises Alarm

TLDR:

• WOO X users reported withdrawals stuck for up to 3 days as ZachXBT amplified complaints on September 6.
• One WOO X user reported a 3-day pending withdrawal, while another waited over 6 hours for self-custody.
• WOO X has not disclosed how many users are affected, which networks face delays, or the backlog value.
• WOO X previously lost $14M from 9 accounts in July 2025, but no evidence links that breach to current delays.

WOO X is facing growing scrutiny after users reported withdrawals remaining stuck for hours or days in pending, processing, or submitted status. ZachXBT amplified the complaints on September 6, highlighting users who said transfers had not reached external wallets.

One verified user said a withdrawal had remained pending for three days, while another reported a self-custody transfer stuck for more than six hours. Other screenshots showed canceled withdrawal requests, although the reports do not establish a platform-wide freeze.

WOO X Withdrawal Delays Leave Users Waiting Up to 3 Days

WOO X said September 6 that it was reviewing withdrawal processing reports and checking individual cases alongside its system status. The exchange said some requests could still be under internal review or moving through on-chain processing.

Affected customers were asked for their user ID, withdrawal order ID, request time, asset, network, and transaction-status screenshot. WOO X also warned users about impersonators seeking passwords, seed phrases, private keys, or verification codes.

The exchange pointed customers toward its proof-of-reserves and liabilities dashboard, which it says shows asset backing. However, it did not disclose how many withdrawals were delayed, which networks were affected, or when outstanding transfers would clear.

An earlier exchange response reportedly reserved the right to pursue legal action over fabricated or malicious claims. That wording was missing from a later public notice, and ZachXBT questioned both the edit and the reported delays.

The current evidence does not show that WOO X is insolvent, short of customer assets, or dealing with another confirmed security breach. The total value of affected withdrawals also remains unknown.

FusionX Transition and $14M Breach Add Context

The dispute comes during a broader ownership transition involving FusionX Digital. WOO and FusionX announced in October 2025 that FusionX would acquire and operate the centralized exchange.

The companies said the transition would occur gradually over six months, while customer accounts, assets, trading, and support would continue without interruption. The deal also created a Global Strategy Committee that included BitMart founder Sheldon Xia.

Public acquisition materials identify Xia as a committee member but do not establish that he personally owns WOO X. ZachXBT has separately alleged closer links between Xia and FusionX Digital, increasing attention on the connection.

BitMart began an orderly wind-down on July 26, stopping new registrations and deposits before ending spot, futures, and other trading services on August 26. Withdrawals were intended to remain available, although compliance and risk reviews could extend processing times.

BitMart later shifted course on August 21, saying it was considering restructuring and a phased return of operations. It appointed White & Case as restructuring counsel and promised another update by September 9.

WOO X also carries recent security history. On July 24, 2025, attackers made $14 million in unauthorized withdrawals from nine accounts after a social-engineering compromise. The exchange suspended withdrawals temporarily, compensated every affected customer from its treasury, and later strengthened monitoring and withdrawal controls.

There is no evidence connecting that breach to the current withdrawal delays. The immediate issue remains whether pending transfers clear and whether WOO X explains the affected networks, backlog size, root cause, and resolution timeline publicly.

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