Walmart CEO sees AI transforming every job: Axios

Walmart leverages AI to reinvent employee roles and streamline store operations without sacrificing customer connections.

Photo: Marques Thomas

Key Takeaways

• Walmart CEO Doug McMillon expects AI to transform every job at the company.
• Walmart is using conversational AI to assist shoppers and streamline operations.

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Walmart CEO Doug McMillon said AI will transform every job at the retail giant, emphasizing the technology’s potential to reshape how employees work while maintaining human customer interactions.

The company has partnered with OpenAI to introduce AI tools that assist shoppers in planning and purchasing. Walmart is using AI to optimize in-store processes, such as advising on inventory restocking and reducing waste in perishable goods.

Walmart has initiated a global hiring freeze, focusing on redefining existing roles through AI and automation to adapt to operational changes. The approach aims to reshape employee tasks while maintaining a stable workforce rather than eliminating positions.

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