Vodafone Australia's mobile network has been resolved — here's what to do if you still can't make calls

If you're on the Vodafone network in Australia and you weren't able to make calls this morning between 7:30am and 9:40am AEST, you weren't alone. Vodafone confirmed that there was an outage at one of its network hubs around that time, but the matter was quickly investigated and fixed, with services back to normal as of around 11am AEST for most customers.

At its peak, at around 9am AEST, there were over 8,200 complaints on DownDetector but, as of 11:53am, that's dropped dramatically to around 650, with the graph on a downward trend.

We've checked this ourselves and, while no one in TechRadar's Australian office is on the Vodafone network (either directly or via an MVNO like TPG or Lebara), a family member has confirmed that he has full service.

Other customers on Reddit and Facebook have also confirmed that all is well.

If you still haven't been able to connect, you could try putting your phone into Airplane Mode and back on again for it to search for the Vodafone network, or you could just do a full restart and that should definitely sort you out.

Vodafone's mobile network went down just before 8am AEST this morning, affecting not only its direct customers, but potentially even those on MVNOs on its network, like users with TPG and Lebara. That means this current outage could be affecting millions of customers, although Vodafone has confirmed it's "urgently investigating".

There's currently no updates on the Vodafone website, with even its Network Status Checker throwing up errors.

According to DownDetect, there were over 8,000 complaints as of 9am AEST this morning, but that's dropped since, although there's slight uptick again as of 11am AEST.

My team and I will keep an eye on what's happening and update you as often as we can with any fresh information we get.

2026-06-18T01:14:28.937Z

Vodafone's official statement since this morning hasn't changed. While the company hasn't yet said anything on X, the statement has been posted to its Facebook account.

This outage has even affected Vodafone stores, not just customers on its mobile network.

2026-06-18T01:23:22.028Z

Vodafone has issued a new update as of a few minutes ago, stating that the issue has been "isolated and resolved".

That's also reflected on DownDetector, where the number of complaints as of 11am AEST has dropped to 1,386.

While no one in the TechRadar Australia office is on the Vodafone network, a family member is and can confirm that they have full network coverage and is able to make calls.

Vodafone's Network Status Checker, however, is still rather slow and many of us in Sydney's CBD are still getting errors when we check what's happening with the network in our location.

2026-06-18T01:32:23.080Z

And we're back!

Vodafone's latest update says that the issue has been "largely resolved". Apparently the network crash was caused because of "an outage at one of our network hubs at around 8am".

Vodafone clarifies that most customers should now be able to make calls and send texts as usual, although "some may continue to experience intermittent issues".

If you still can't access the Vodafone network, try putting your phone into Airplane Mode and back on again, or do a full restart.

2026-06-18T02:18:40.970Z

Vodafone has issued any final statement regarding its mobile network outage, but we're not expecting anything further since the Facebook post about an hour ago.

Everyone we've asked who is on the Vodafone network have confirmed that they can now make calls and send texts, so there shouldn't be anything to worry about further.

Whether Vodafone will compensate its customers for this outage is as yet unknown, but we think not — it wasn't for long and, importantly, it wasn't a hack, but given it was at the start of the working day and would have affected not just private customers but businesses as well, Vodafone might offer at least some bonus data to affected users, if nothing else.