Zelle is experiencing an outage affecting the ability of users to send money transfers through their banks. There were 772 reports of the digital payment service's network being down as of 1:56 p.m. ET Friday, according to data from Downdetector. (Downdetector is owned by Ziff Davis, the same parent company as CNET.)
A Zelle spokesperson responded in a statement and told CNET that the situation involves a third-party provider.
"We are aware that certain Zelle users at some financial institutions are not able to use Zelle at this time," the statement said. "We are working diligently with our partners to resolve this matter as soon as we can. Zelle users may see transactions marked as 'payment pending' in the meantime."
Zelle is a peer-to-peer payment model that lets users send and receive money via accounts connected through their phone number or email. Zelle closed down its standalone app last month but continues to offer its digital payment services through more than 2,000 banks, including Bank of America and Chase.
If you need to send or receive money while the service remains down, there are several other payment apps you can use, including Apple Pay, Cash App or Venmo.
Dashia is the consumer insights editor for CNET. She specializes in data-driven analysis and news that intersects personal finance, tech and consumer sentiment. Dashia investigates economic shifts and everyday challenges to help readers make well-informed decisions. She covers a range of topics, including technology, security, energy and money. Dashia graduated from the University of South Carolina with a bachelor's degree in journalism. She loves teaching spinning, baking and spending time with her family.
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