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Published Nov 14, 2026, 2:47 PM EST
Ashely currently works as a news writer for Polygon. After getting her Translation degree, she was hired as a guide and news writer for GameRant and TheGamer. She enjoyed working as an author for these sites for six years, and in 2026, she started at Polygon, where she is able to continue to do what she loves: writing about video games.
PSA: Don't get disconnected after winning the token
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The Pirate Shop Access token is arguably the best reward Fortnite has ever had. With it, players can claim every reward in the shop for free for two whole weeks. And it can be activated twice! It's extremely rare, but gamers have been grinding hard to get it, as it's too valuable to ignore. The token has caused a frenzy in the Fortnite community and increased the number of hours played by millions.
Reddit user loses Pirate Shop Access token after being kicked from Fortnite match
Fortnite player and Reddit user Michoh44 was lucky enough to find it, but something even more unlikely happened: They were disconnected after getting the token and lost it. Their thread includes a clip where we can see them playing normally, and suddenly, there's a treasure reward pop-up, revealing the Pirate Shop Access token, presumably after a team member opened the lucky chest. The user reports that they contacted Epic Games player support, but the agent responded that, after reviewing their history, they were unable to retrieve evidence that the account had found the token, so it would not be granted.
Michoh44 responded to the support ticket with the screen recording of the token notification. The agent claims to have double-checked but "found no record of the token being present" in their account. Before closing the ticket, the agent merely encouraged the disgruntled player to keep searching for it, as they still had plenty of time to find it before the end of Fortnite Treasure Hunters.
Apparently, this error can happen for all treasure rewards in Fortnite. In the same thread, user dark_knight_0705 reported that the same happened after they got the Diamond and Gold back bling from a treasure chest. Support allegedly told them it was a glitch and that they should've filed a bug report. They say they resolved the issue and got the reward by logging out and back in on a different device.
Game crashes do happen sometimes. This will put extra pressure on players while hunting for the Pirate Shop token. The best way to avoid losing the token and ending up in the same position as Michoh44 is to intentionally die in-game after obtaining it. This can be done easily by jumping from a tall structure. If you're playing Squad fills without voice chat, it can be harder to signal others to do this, so you can use the chat box to notify them of the bug and get all of you to safely leave the match and guarantee you get the reward.
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