1 week ago
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A month after rolling out new AI tools that make selling easier than ever, eBay is introducing an AI tool for buyers.
Shopping without knowing exactly what you want can be a little overwhelming, but a new AI tool from the world's most popular auction site aims to help.
Also: I've sold on eBay for 25 years, and this new AI-powered listing tool is a game-changer
Starting today, eBay's AI shopping agent will help buyers find what they're looking for -- even if they're not sure. You can either chat with the agent to discover items or upload a photo (say, of a piece of clothing) to find tailored, visually similar recommendations.
In a demo of the feature, a user looking for a new watch asks the new AI agent to "Show me vintage chronographs." After explaining why that style of watch is so sought after, the AI shows a few examples currently up for sale. That's straightforward enough, but what sets this tool apart is what happens next.
Several items matching the query appear, along with populated questions to further fine-tune results (like "Show me more Omega Speedster watches"). You can also enter your own question. When the user asks the AI, "What's the watch they wear in space?" the AI agent responds with an answer and several auction listings for that exact item.
This tool doesn't find items that you couldn't find on your own, but it understands what you're looking for (even taking your preferences into consideration) and anticipates what you want. eBay calls it "real-time, hyper-personalized product picks and expert guidance." The AI agent will appear when you open it or through predictive messaging on a page you're visiting, eBay explains.
The new tool is currently available only to a small percentage of US customers, but its availability will expand over time.
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