BigCommerce alerts merchants of data breach linked to Ribon apps

Ecommerce platform BigCommerce has alerted multiple merchants to data breaches after attackers compromised credentials for third-party Ribon applications and used them to inject malicious scripts into online stores.

The cloud-based Software-as-a-Service (SaaS) ecommerce platform confirmed the credential compromise on September 17 and immediately removed the apps to protect its customers.

UK-based online spirits vendor Master of Malt is one of the BigCommerce customers that received the notification. The retailer said the attacker accessed shopper information.

The hacker used the compromised credentials to access shopper data in BigCommerce environments between September 13 and September 17, the company said.

In updates on the incident, Master of Malt says impacted shopper details include full names, email addresses, phone numbers, and shipping postal addresses.

“It looks like hackers were able to compromise a BigCommerce Application key held by Ribon, which they were able to use to gain access to customer data held on their system,” Master of Malt stated.

BigCommerce supports over 1,200 third-party applications and integrations, including Ribon, an application operated by Be A Part Of, a brand operated by Fastr, specialized in shopping experience optimization.

The e-commerce platform says it stores account passwords and payment card information separately and that this type of data was not exposed.

In a statement for BleepingComputer, BigCommerce said that the attacker compromised credentials for Ribon and Ribon 1.5 applications.

"On September 17, 2026, Commerce confirmed that credentials belonging to third-party applications Ribon and Ribon 1.5, owned and operated by 'Be A Part Of,' a Fastr company, had been compromised and used to inject malicious scripts into a small number of merchant storefronts."

The company underlined that its systems or the BigCommerce platform were not breached.

"Acting in the best interest of our customers and their shoppers, we uninstalled the application from affected stores to revoke the attacker's access, notified those merchants directly, and are providing log data to support the developer's investigation," the company told BleepingComputer.

Master of Malt reported the incident to the UK Information Commissioner’s Office (ICO) and noted that it may extend well beyond its own customers, potentially to hundreds of other stores.

Law firm Emery Reddy is seeking potential claimants linked to the incident, saying several retailers are currently notifying customers about data exposure linked to the Ribon app key theft, without naming any.

BleepingComputer has contacted Be A Part Of and Fastr for more information about the incident but we have not received a response by publication time.

The incident is similar to a 2024 breach affecting electronics accessory maker ZAGG, where attackers compromised the third-party FreshClick BigCommerce app and injected payment-skimming code into its online store.

At the time, BigCommerce told BleepingComputer that its platform was not breached and removed the compromised app from customers’ stores.

However, unlike the ZAGG incident, where attackers captured payment information entered by customers during checkout, the Ribon attackers used a compromised application key to access existing customer records through BigCommerce.