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A New York-based computer repair and custom gaming PC retail store is the latest victim of an alleged Amazon delivery scam. Sharing their experience in a Reddit post, one of the co-owners of PC Plug wrote that they ordered an AMD Ryzen 5 9600X a few days ago but received only the box, with the CPU missing. After immediately requesting a refund, they went on to purchase another CPU with next-day delivery. However, they once again received only the retail box, with no CPU inside.
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The post also mentions that they record every product unboxing and maintain proper documentation specifically for such cases. Instead of ordering directly from Amazon or the manufacturer, one of the inventory managers accidentally purchased the CPU from “The Tech Group,” a third-party seller with decent ratings whose orders were fulfilled by Amazon. However, they claim those ratings could be fake.
The co-owner told Tom's Hardware that they order 90% of their hardware inventory through Amazon, which amounts to roughly $10,000 a month. “This is the first time we’ve received a product with no hardware in it, and it happened twice in the matter of three days.” They also shared that this may have happened around 10 times over the last five years, with packages arriving damaged or missing a few components.
They also claim to have security camera footage showing both Amazon packages being opened and found to contain only the CPU boxes. While they are not familiar with The Tech Group, they did notice a Reddit user claiming to have previously purchased from the seller without any issues. The store usually orders directly from Amazon or manufacturers on the platform, but the two Ryzen 5 9600X from the seller “slipped through the cracks.” Despite having a good track record with Amazon, the co-owner is now concerned that the attention surrounding the incident could potentially put their Amazon account at risk, as much of the business relies on Amazon Business Prime to purchase hardware inventory.
Such scams are quite common on Amazon, where buyers sometimes receive completely different, or in this case, no product at all. In a recent case, a Reddit user ordered a lightly used Ryzen 9 9900X3D from Amazon Warehouse but discovered that the box contained a much older Ryzen 9 3900X, a 2019 AM4 processor worth substantially less than the 2025 flagship originally ordered.
It is highly recommended to always purchase from reputable sellers and verify the seller’s ratings and reviews before placing an order, especially if you are planning to buy expensive computer hardware. Make sure you also record the unboxing, as video evidence can be useful if the package arrives damaged, tampered with, or missing an item.
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